FAQS

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us. Please note, that you must contact us within 14 days from the date your order was delivered.

For more information please see our return policy or send us a message and we'll answer any questions you have.

We ship worldwide with DHL Express.

*Please note, we do not ship to PO boxes so please enter a full street address when placing your order.

A small percentage of the orders we ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. SillyLily cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.

If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.

Shipping time is only about 3-4 business days, with 1-2 business days handling time. So after you place your order it should arrive within a total of 4-6 business days. Orders sent with EMS (to remote areas without a DHL facility) can take up to two weeks.

Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your bags journey at www.dhl.com. You can also send us a quick message and we’ll be happy to track it for you.

Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at jay@sillylily.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!